A returned product is only part of the story.
Where does it go next? What happens to the inventory record? Who handles the refund or supplier credit?
This free one-page reference helps retailer and supplier teams connect the product, information, and financial flows involved in returns.
Use it to:
- Follow a simple five-step returns process.
- Identify the inventory updates and financial adjustments that need attention.
- Ask practical questions about responsibilities and preventing repeat issues.
A useful companion to the supply chain concepts covered in CMKG’s Retail Fundamentals course.
